EARS TO THE GROUND, EYES ON THE FUTURE

Svasti's Fintech Solutions for Traditional Business Challenges.

SvasTech - Fintech solutions for microfinance challenges

Even as India and the rest of the world are moving toward a cashless digital economy, countless Indians, especially women, are poorly documented and live very cash-dependent lives.

The challenge for most financial services providers is that there is very little information available on customers' income, savings, credit, and spending patterns, and most of the low-income customers, especially women, are not digitally savvy app users.

Narayanan Subramaniam Co-Founder – CFO & CIO

"We have addressed the traditional challenges of the microfinance business by reimagining it with a unique amalgamation of well-designed processes and smart automation, using customised technology along with artificial intelligence and machine learning.

Svasti’s proprietary technology platform enhances our operational efficiency and risk management, while giving us invaluable insights into an undocumented and invisible customer segment.”

Narayanan Subramanian
Co-Founder, CFO & CIO, Svasti

THE TRADITIONAL CHALLENGES IN MICROFINANCE

(That Svasti’s Fintech is Designed to Overcome)

PROCESS CONTROL

How do you know enough to ensure all risks are managed and controlled in a company that has 500 CRMs, and 2,00,000 customers, and whose numbers will continue to grow?

RESOURCE OPTIMISATION

How do you optimise the efficiency of employee time and costs, as well as the accuracy of data that is collected, in an industry that’s based on unscripted human interactions?

DATA ANALYTICS

How do you analyse and plan for a customer segment whose income, expenses, savings, assets, and aspirations, are largely undocumented?

FINTECH SOLUTIONS FOR TRADITIONAL CHALLENGES.

Technology Innovations, in a People-centric Business

Svasti Processer at work A

SvasTech Processor is at the heart of the fintech at Svasti.

SvasTech Processor is a workflow engine that drives the entire origination and collection workflow in Svasti, and around which we have built all our other technology applications.

SvasTech Processor:

  • Is used by all Svasti branch and audit staff
  • Drives all Svasti on-field staff customer interactions
  • Enables substantial point-of-activity data capture
  • Enables full automation of process and documentation
  • Helps Svasti enforce and implement business rules
Svastech Profiler

SvasTech Profiler is at the front-end of Svasti’s fintech, and at the heart of every customer interaction at Svasti.

With SvasTech Profiler our CRMs know all the details they need to know about a customer (or prospect), during their interactions with them, including real-time digital KYC validation and Credit Bureau checks.

  • It is woven into SvasTech Processor at appropriate workflow places
  • Uses Machine Learning technology to extract data
  • Has OCR and Face Recognition features
  • Integrates with 3rd-party applications like Equifax
  • Enables quick customer screening and decisions

This results in a transparent process, with short turnaround times, for customer evaluation and management.

Svastech Planner

SvasTech Planner is a backend analytics engine that uses all the information we have in our database and provides various reports and analytics to our team.

  • It is woven into SvasTech Processor at appropriate places in the workflow to give relevant information to the team to help their decisions.
  • It processes, analyses, and presents information, and reports in various formats.
  • It provides periodic customer and group credit ratings and scoring.

SvasTech Planner helps us make informed decisions in risk management, product development, and short and long-term business planning.

HOW SVASTECH PROFILER, PLANNER, AND PROCESSOR WORK TOGETHER.

ORIGINATION CONTROL
AND MANAGEMENT

Controlled Meeting Workflow

Essential Customer Information

Digital Location and Time Stamping

Customer Information Capture

KYC AND CBC CHECK
IN REALTIME

Digital KYC

Realtime Validation

Automated Deduplication

Realtime Credit Bureau Check

DISBURSEMENT PROCESS
AND CONTROL

Voice Supported Remote Audit

Digital Validation of Accounts

Online Bank Transfer of Loans

Automated Confirmations

PLANNING
AND SUPERVISION

Automated Meeting Scheduling

Conductor-Supervisor Planning

Review Origination History

Staff Activity Review

COLLECTIONS
AND INTERACTIONS

Handling Scheduled Collections

Reporting Unscheduled Collections

Automated Attendance Logging

Voice-driven Field Notes

BRANCH
MANAGEMENT

Loan Transaction Accounting

End-of-Day Cashflow Reporting

Portfolio Analysis

Automated Loan Documentation

EVOLUTION OF SVASTI'S TECHNOLOGY FRAMEWORK.

Evolving with our Customers, Evolving with our Growth

Road

HOW SVASTECH USES AI AND ML.

How we use Artificial Intelligence and Machine Learning

Arunkumar Padmanabhan  Co-Founder - CEO

"Svastech is more than a technology platform, it is a powerful, dynamic, empowering business tool unmatched in the microfinance industry.

We’re very excited about its potentialand the possibilities that it opens up for us as we scale up our business year after year.”

Arunkumar Padmanabhan
Co-Founder & CEO, Svasti

IN SUMMARY

Svasti's Fintech Solutions for Traditional Microfinance Challenges

Process Control

SvasTech helps us to completely control and comprehensively manage risksusing fully automated, 100% technology-driven processesin a non-intrusive and business-friendly manner.This eliminates the unreliable norms and archaic methods of the microfinance industry, like branch audits covering only a sample of cases.

Resource Optimisation

SvasTech enables complete automation of each aspectof our loan origination and collection processes.It brings in higher levels of operational efficiency,that reduces redundancies, and helps ussignificantly reduce operating costs.

Data Analytics

SvasTech enables us to learn a lot from every one of our customersthrough their entire life cycle with us. It helps us understand each customer and her household better,over multiple origination and collection meetings,and each interaction gives us more insights that help us make informed decisionswhen we commit to further loans with them.

If you'd like to know more about SvasTech, please get in in touch with us.